Please review our Privacy Policy carefully to ensure you clearly understand how Debi Bridge collects, stores, uses, and discloses your business and personal information via our online presence.



This privacy policy (“Policy”) explains how Debi Bridge (“We” or “Us”) collect, store, use and disclose your business and personal information via our online presence, which includes our main website, and  as a visitor or when you sign up as a merchant to use our services. Throughout this Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific person.


By using our website or service, you agree to the collection and use of your information in accordance with this Policy. Merchants who subscribe to our services will be subject to the terms contained in the Subscription Agreement entered into with us. 


This Policy does not apply to third party websites, products or services even if they link to our services or website or we link to theirs. Please refer to the privacy policies of those third parties. 


Debi Bridge may amend this Policy by posting a revised version on our website. You are advised to visit this page regularly to check for updates.  The continued use of our website and/or services following such changes will indicate your acceptance of the new Policy.



3.1 General Information collected from visitors or merchants

We may electronically collect, store and use the following information:

3.1.1  Internet usage information, including your IP Address, browsing habits, click patterns, unique user ID, version of software installed, system type, screen resolutions, color capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website or platform, and the dates and times that you visit the website or platform, paths taken, and time spent on sites and pages within the website or platform; and 

3.1.2   Optional information you may provide on a voluntary basis, when completing online surveys, completing the subscription application form or submitting a contact request on the website.

3.2 Merchant information collected

Debi Bridge may electronically collect, store and use the following merchant information:

3.2.1  Full name/s, birth date, identity number and/or passport number, country of residence, nationality and contact details including mobile number and email address for individuals

3.2.2  Company name, registration number, VAT number, country of incorporation, physical address, and the personal details of all your directors, owners and/or office bearers, and contact details including email addresses, mobile numbers and landline numbers

3.2.3  Banking details for billing and settlement purposes


5. Disclosure of Personal Data DISCLOSURE OF PERSONAL DATA

Your personal information may be shared with trusted entities for the purposes of:

5.1  Provision of our services

5.2  Service providers under contract to provide verification services, website hosting, information analysis, information technology and related infrastructure, customer service and billing services;

5.3  Financial institutions for the purposes of offering services and products

5.4  banking partners as required by card association rules for reporting and audit purposes;

5.5  Law enforcement, government officials, fraud detection agencies or other third parties when: 

5.5.1  We are compelled to do so by a subpoena, court order or similar legal procedure; 

5.5.2  It is required in order to comply with any law; and/or 

5.5.3  We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violation of our Merchant terms and condition; 

5.5.4  Corporate transactions in the event that we enter into a disposition that changes the structure of our business, such as a merger, acquisition, sale, assignment or change of control, we may share your personal information with third parties for the purpose of facilitating and completing the transaction; and 

5.5.5  Any other third parties where you have consented for us to do so.



Our service is not directed at minors and we do not knowingly collect information from children. If you believe that we have mistakenly or unintentionally collected personal information from a child, please contact us. If we become aware that we have collected personal information from a child, we will promptly delete it. 



By using our website and/or platform, you indicate your acceptance of this Policy.

If you have any questions about this Policy, please contact



 2.1 Personal information provided to Debi Bridge voluntarily

Debi Bridge collects personal information about you that you voluntarily/directly provide to us when:

2.1.1  You contact us to learn more about Debi Bridge and/or our services;

2.1.2  When registering as a merchant and at anytime thereafter when updating your merchant details;

2.1.3  When contacting our support desk team.

2.1.4  You respond to surveys by Debi Bridge

2.1.5 Through social media and any other online forums that Debi Bridge may make use of.

 2.2 Information that we collect automatically

2.2.1   When you access any Debi Bridge website, we may send one or more cookies to your hard drive to collect certain internet usage information. You can choose to prevent the site from storing cookies on your hard drive by disabling cookies in your browser options.

2.2.2   When accessing our website, merchant platform or open one of our HTML emails, certain internet usage information may be automatically collected and recorded by us from your system by using different types of tracking technology.



The information collected may be used and analysed for the purposes of:

4.1  Providing our products and services to you;

4.2  To determine eligibility for services and products;

4.3  Provision of information and marketing related information unless you have opted out of receiving such communications;

4.4  To process billings and/or make payment of settlements due

4.5  Respond to enquiries, send service notices and provide customer support;

4.6  Processing of Know-your-customer related data in order to comply with regulatory requirements;

4.7  Compliance with fraud monitoring, prevention and detection obligations associated with the identification and reporting of illegal and illicit activity, as required by the operation of law, industry standards and by our financial partners;

4.8  Understanding how you use our website and/or platform, products and services in order to assist in developing new, relevant products and/or services;

4.9  conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business, and/or provide aggregated reports to third parties (that does not contain any information that will identify you as an individual).



Our operations are supported by a network of computers, cloud-based servers and other infrastructure located globally. We may transfer and process personal information that we maintain about you to countries other than your country including to the United Kingdom, European Union or elsewhere in the world. These countries may have data protection rules that are different from your country. When transferring personal information across borders, we take measures to comply with applicable data protection laws related to such transfer. 

 By using our services and website, you are deemed to understand and accept that data may be subject to such cross-border transfers.  



We are committed to securing all personal information that we receive and have taken steps in this regard. Personal information is protected by maintaining physical, electronic and procedural safeguards in compliance with the Payment Card Industry Data Security Standards (PCI DSS). We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities. 



If you are a merchant we retain your personal information for as long as we are providing the services to you. We retain personal information after we cease providing services to you to the extent to comply with our legal and regulatory obligations. When we retain your personal information, we do so in accordance with any limitation periods and retention obligations that are imposed by applicable law.


9. Applicable Rights Relating to Your Personal Data APPLICABLE RIGHTS RELATING TO YOUR PERSONAL DATA

Subject to any applicable law, you may have the following rights described here with regard to the personal information we control about you:

 9.1  The right to request that personal information that is inaccurate, incomplete or outdated is updated or corrected;

9.2  The right to request access to your personal information, subject to providing proof of identity in a form acceptable to Debi Bridge;

9.3  The right to request that your account is deactivated; 

9.4  The right to request that we delete your personal information in certain circumstances provided by law; note that certain information may be retained for legal purposes and will only be held for so long as required by applicable law;

9.5  where the processing of your personal information is based on your previously given consent, you have the right to withdraw your consent at any time; and/or

9.6  The right to opt-out from receiving marketing communications only, and specifically excluding service and billing related communications that are required for the rendering of the services